Case Study 1

Diaries (Booklets). A large CRO required 3,000 each of two types of Patient Diaries: 11 language variants plus 2 additional site specific versions which would need to be produced and delivered within an extremely tight timescale and to multi-tiered schedules.

The solution

DC Print received the various artworks adhoc along with the different language copies for the individual countries, these were then converted from Microsoft Word files to a standard format, proofed and corrected for final approval.

A dedicated Artworker was assigned to liaise with the various contacts throughout Europe to gain approval of the documents directly and make amendments as necessary.

Once this process was begun a Project Manager at DC Print was tasked with monitoring, scheduling, quoting and ensuring timely delivery of the products. A spreadsheet was created and updated daily to ensure both the client and our production team were fully informed of the progress of the various items and their next set of start-up dates.

At the point of dispatch, airway bills were sent to our client so that consignments could be tracked across Europe directly. The whole process and team being overseen by the Pharmaceutical Account Manager at DC Print.

Result

In total 13,850 of the multi-language diaries were produced, 14 deliveries made and 100% of the timelines met or exceeded.

Customer critique

"I will certainly ask you for more diaries to be printed . Thank you very much for your cooperation and support!"

Case Study 2

Study material.The world leader of a specific genre of therapies required a complete set of study materials to be printed, produced and delivered at short notice for a brand new study that was running behind schedule

Comprising of an 118 page, 3-part NCR Case Report Form binder that also included 21 mylared (laminated) tabbed dividers, 26 card sheets and wrap over writing shield contained within a PVC D-ring binder.

Also included as part of the project were seven types of pads, 38 in total, of varying description and content. A four page diary, 65 classification books and 56 questionnaires which were also contained within a PVC binder and comprised of 52 NCR pages, 13 tabbed dividers, 78 bond sheets and 26 card leaves.

The solution

We received the various pieces of artwork in PDF format which needed to be proofed, amendments made and approval sought ASAP.

An Artworker was assigned to liaise with the client to gain approvals and make any necessary changes.

The process was managed by a Life Sciences Account Manager tasked with monitoring, scheduling, arranging the quoting and problem solving - closely supported in turn by Customer Services - thus ensuring the project was quality controlled and that the initial UK delivery was on time with the balance placed into stock for future call-off.

Subsequent stock orders were submitted via our web based management resource (dcOnline) which was further utilised to monitor product numbers and consignment tracking by all parties.

Result

All products within the study met the client's expectations and the initial delivery was 2 days ahead of schedule.

Customer critique

"I've passed on your update info to the Clinical Project Manager and she told me to pass on her thanks too - so thank you to you and everyone who worked on doing a sterling job in such a short period of time"